Customer Service

Frequently Asked Questions

What is your privacy policy?
All information gathered, whether it has been entered by you on one of our forms or tracked by our web site, will be kept confidential and used only by the Elfin Herb Farm. We don’t share it with anyone.

Are you a green business?
Yes! All ingredients used are sustainable, cruelty-free and from conscientious suppliers. All packaging is recyclable and contains recycled content where possible. The Elfin Herb Farm is a family-owned and operated business that handcrafts all herbal products in Los Osos, CA.

What is the shelf life of your products?
The shelf life is 12-18 months. This estimate is based on experience and the amount of preservatives in the products. Direct sunlight and heat will shorten the shelf life. Cool temperatures and darkness will increase the shelf life. If you plan to buy extra items for future use, place them in the refrigerator.

What preservatives do you use?
Rosemary oil extract, natural beeswax and essential oils. All of these preservatives also double as active ingredients, with benefits for the skin.

What base oil is used for your infused oils?
We use cold pressed oils: apricot kernel oil, jojoba oil, and extra virgin olive and coconut oils. There are no solvent extracted or mineral oils in our products.

What does therapeutic grade essential oil mean?
100% undiluted, whole essential oils from steam distillation of high quality plant material. The oils have not been re-distilled, nor had any synthetic chemicals added. This is the grade used by naturopathic and aromatherapy schools.

Payment, Order Processing & Return Policy

PaymentAndOrderProcessingPayment
PayPal, Visa, Mastercard and Discover are accepted. Sorry, no C.O.D.’s.

Order Processing
It usually takes 1-2 business days from receipt of your order until shipment. Once in a while, we may run out of an item. If this happens, we will notify you by email within 2 days of your order. You may choose to cancel your order, rather than wait.

Return Policy
– We gladly accept returns and exchanges.
– For an exchange, please contact us within 14 days of delivery.
– For a return, please contact me within 30 days of delivery.

Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in it’s original condition, the buyer is responsible for any loss of value.

Ingredient Policy

IngredientPolicy

Elfin Herb Farm products are formulated naturally, without using artificial fragrances, colors, preservatives or petroleum products. To ensure fresh, therapeutic ingredients we make our products in small batches.

We grow, harvest and dry many of the herbs in our products. They are grown sustainably and harvested at their peak of potency. The raw botanicals we do buy are of the highest quality, from conscientious suppliers and organic whenever possible.

When deciding on ingredients to use, we also research the environmental practices and fair labor issues involved in it’s harvest and processing.

Shipping Fees

Shipping FeesShipping is to U.S. addresses only.

Orders are shipped by USPS First Class, Priority Mail or Standard Post depending on size and weight.

Shipping fees are by price total and per address:
Up to $25 = $5
$25.01 to $75 = $7
$75.01 to $125 = $14
$125.01 to $200 = $19
$200.01 to $300 = $29
$300.01 and up = $40

Disclaimer

DisclaimerPeople in all parts of the world have used herbs for their health for thousands of years. Scientific research is just beginning to focus on proving or disproving their effectiveness. Our products and the information supplied about them were formulated based on research of current and historical, time-tested uses. They are in no way intended as a substitute for consultation with a licensed health-care professional, and are not intended to treat, diagnose or prescribe in any way. Please consult a physician for advice about treatment for any medical condition.

These products have not been clinically tested. They have been tested on willing family and friends. Check for skin sensitives on a small area before using on large areas. Discontinue use if irritation or rash occurs.

Contact Elfin Herb Farm

Please contact us if you have questions about our products, an order you placed, or our website.

* = required

Please add the numbers: